• Please return the item within 30 days from ship  date and before Christmas of the same year for a full refund (no restocking fees).  Return shipping charges are not refundable. • Returns are not accepted after Christmas. • Please email us for an authorization number. Returns without an authorization number will not be accepted. • If you assembled the product, please make sure you re-package the item the way you received it. If you assembled a tree and "fluffed" (shaped) the branches, please close the branches like it was originally packaged before placing the tree in the box. • There is a 30% restocking fee for items returned after 30 days of shipment. These charges will be waived for exchanges. • Please return your package to the address provided with your authorization number, freight prepaid & insured for your protection. Shipping and handling fees are not refundable. COD or collect shipments will not be accepted. • All returned merchandise must be in original box. Please enclose all original packing materials, warranty cards, instructions, hang tags, etc. Please be sure to enclose a copy of your receipt, name, address, phone number, email address, reason for the return, and the return authorization number.